Store Policy
Customer Care
At Petszy Go, we're committed to providing a smooth and enjoyable shopping experience for you and your dog.
Our customer support team is here to help with any questions regarding:
Orders and tracking
Shipping information
Returns and refunds
Product information
General inquiries
How to Contact Us
The fastest way to reach us is by email:
Email: petszygo@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
Order Support
When contacting us about an order, please include your order number whenever possible. This helps us assist you more quickly.
Our Commitment
At Petszy Go, we carefully select products designed to make life easier, safer, and more enjoyable for dogs and their owners. We value every customer and strive to provide helpful, friendly, and efficient support.
If you ever experience an issue with your order, please contact us, and we'll do our best to find a solution.
Thank you for choosing Petszy Go. We're proud to be part of your dog's journey.
Why Shop With Petszy Go?
✓ Secure checkout
✓ Tracked delivery on every order
✓ Dedicated customer support
✓ Carefully selected pet products
✓ Customer-first service
Privacy & Safety
At Petszy Go, your privacy and security are our priority.
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.
Your Information Is Protected
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Secure checkout and encrypted transactions
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Trusted payment providers
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Safe handling of personal information
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Protection against unauthorized access
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We Respect Your Privacy
We never sell your personal information to third parties.
Your information may only be shared with trusted partners involved in processing payments, fulfilling orders, and delivering your purchases.
Secure Payments
All payments are processed through secure payment gateways. Petszy Go does not store your full payment card details.
Thank you for trusting Petszy Go.
Terms & Conditions
Welcome to Petszy Go. By using our website and placing an order, you agree to the following terms and conditions.
Orders
All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order if necessary.
Pricing
We strive to ensure that all product information and prices displayed on our website are accurate. However, errors may occasionally occur, and we reserve the right to correct them at any time.
Shipping
Delivery times provided on our website are estimates and may vary due to factors beyond our control. Please refer to our Shipping Policy for more information.
Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before making a purchase.
Product Information
We make every effort to display our products accurately. However, actual colors, sizes, and appearances may vary slightly depending on your device or manufacturing updates.
Limitation of Liability
Petszy Go shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Privacy
Your personal information is handled in accordance with our Privacy & Safety Policy.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments