Shipping & Returns
Shipping Policy
We know you're excited to receive your pet's new favorite product, and we're just as excited to get it to you.
Orders are typically processed within 1–3 business days and delivered within 10–15 business days across the UK.
Once your order ships, you'll receive a tracking number by email so you can follow its journey right to your doorstep.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control.
If you need any assistance, our team is always here to help.
Return & Exchange Policy
At Petszy Go, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include proof of purchase.
For hygiene and safety reasons, we cannot accept returns of items that have been used by pets unless the product is faulty or damaged upon arrival.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number.
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A description of the problem.
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Clear photos showing the item and any damage.
Depending on the situation, we may offer a replacement, refund, or store credit.
Exchanges
We currently offer exchanges only for defective or damaged products.
If you need a different size, color, or model, we recommend placing a new order and contacting our support team regarding the original purchase.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
We're always happy to help make sure both you and your dog have a great experience with Petszy Go.